Public Safety Answering Points (PSAPs) are critical to the safety and well-being of any community. We offer innovative, cost-efficient, and reliable design systems that match your specific needs. Take advantage of our decades of experience and deep expertise in designing 9-1-1 dispatch centers that run efficiently and reliably with improved response times.
A complete step-by-step approach.
Initial consultation and needs assessment
Understanding your vision. We work with you and your team to understand your needs, challenges and goals. Our experts evaluate your system, identify pain points and immerse ourselves in what you want to achieve.
Site Evaluation. We assess the available space, infrastructure, and anything else that may impact the design process.
Designing collaboratively.
Space Planning. Engineers work with us to ensure your floor plan optimizes traffic flow, enhances communications and is ergonomically comfortable for dispatch operators. Factors such as number of positions, shared resource storage and future needs are considered.
Custom Workstation Design. Collaborating with console workstation manufacturers confirms your equipment meets your requirements while considering placement, operator comfort, and best use of space.
Integrating technology and infrastructure
Advanced technology solutions. To boost your PSAP’s efficiency and functionality, we integrate the latest technology, including state-of-the-art communications systems, data management tools, network design, and emergency response software.
Infrastructure planning. We seamlessly integrate power, data cabling, and HVAC systems into the design.
Design development and approval
Detailed Design Documentation. You’ll receive all the schematic designs, construction documents and detailed specifications so stakeholders understand the project scope.
Stakeholder Collaboration. We work with everyone involved from architects and consultants to you and your team to refine the design until it works for all your needs.
Project management and implementation
Expert Project Management. Our project managers ensure your project stays on schedule and budget by coordinating with contractors and vendors.
Quality Assurance and Testing. We check that everything integral to the PSAP — communication systems, verifying infrastructure and compliance with industry standards — is working right.
Training and support
Operator Training. Your dispatch operators will be fully trained to use the new systems and workstations with confidence.
Ongoing Support. Once your dispatch center is up and running, we deliver support and maintenance to stay at peak performance.
Why us?
Expertise and experience
This is what we do. We’ve spent decades helping communities create the PSAPs they need, learning as we go along and delivering every time.
You First
You are at the center of everything we do. We develop a close working relationship to ensure you’re getting the center you want.
Delivering Innovation
Making sure you have the latest technology and design innovations so your center operates efficiently now and in the future.
Quality work always
Our stringent quality standards mean your PSAP project will exceed your expectations.
Consulting
Designing wireless voice and data networks just for you using the latest technology. Keeping your mission-critical communications up and running is our only mission.
Learn how TuWay’s PSAP Design services can optimize your public safety infrastructure. We’ll help you design a scalable, efficient solution to meet your emergency response needs.
